A professional and experienced PEOPLE DEVELOPMENT practitioner providing:-

CONSULTANCY

I specialise in helping organisations to achieve their objectives by investing in their customer experience.

Creative, innovative and effective learning and development solutions impact on performance and efficiency, creating more profit!

Customer Service

Customer First offers a practical approach to achieving Customer Service Excellence in every organisation and is the awarding body for Putting the Customer First ®, the National Standard for Customer Service: My role is to support organisations on their journey to achieving the standard and in doing so to release the power of developing long term customer relationships, maximising market awareness and developing your people.

Employee Engagement and Recognition

The Wow! Awards are a customer nominated employee recognition scheme that celebrates excellence in Customer Service by 'catching people doing things right'.
Participation in the scheme makes it easy for customers to say "thank you" and to compliment great service.

As a result, increased employee engagement and moral impact on attendance and attrition rates, as well as boosting performance and sales.

Nominations are just the start!

The power of the voice of your customer can be used:

1. As a powerful tool, generating good news stories to generate new business.
2. As a massive motivational boost to increase staff engagement.